At Belle & Bold we strive to ship out your orders ASAP. In most cases orders are shipped out within 24-48 hours. You will then receive a confirmation email including a link to track your order.

Once your order has been handed over to the shipping carrier, you will receive an email that confirms your package has been shipped. In this email, you will find your tracking number. Click on it and you will be redirected to the tracking page. You can also visit our tracking page directly and find the tracking info by typing in your order number and email.

If you wish to cancel your order, please contact us ASAP at support@belle-bold.com and we can inform you whether cancellation is still available. If the order has already been processed/shipped, cancellation will not be possible. You can then choose to return the package to us after receiving it. Please read our Refund & Return Policy for more information on returns.

Yes. We offer free shipping for all orders all over the world, with exception of countries that we cannot yet ship to (see next question for more info).

Unfortunately, we cannot (yet) ship to all countries. We are working on this. Feel free to reach out to us via support@belle-bold.com if your country is not available, and we might be able to create a custom solution for your delivery.

If you entered the wrong address, please let us know ASAP: email your correct address to support@belle-bold.com (don't forget to mention your order number), and we will try to correct it in our system. Whether it can be corrected depends on the order processing status in our warehouses. We will keep you updated via email.

Delivery times can vary per country. To most countries, our packages arrive within one week. Please see our Shipping Policy for more detailed estimated delivery times per region.

On rare occasions, delivery can take longer than the estimated shipping times stated in our shipping policy. These delays are mostly caused at customs, which, unfortunately, we cannot control. Please be patient, your package is on its way.
If, after investigation, it turns out your package got lost, we will offer you a full refund or send you a new package free of charge.

If you are not happy with your order, we offer a 14-day return policy. Please read our Refund & Return Policy for all details on how to start a return.

We are so sorry to hear this! We ship all products in protective packaging, but in the rare case of items arriving damaged, please send an email to support@belle-bold.com within 48 hours of receiving your order (don't forget to mention your order number). Make sure to include a clear photo of the damaged product, and we will replace your order free of charge. See our Refund & Return Policy for more details.

In most cases, orders arrive without extra customs fees because taxes and duties are handled upfront or waived for low-value shipments, depending on the country. However, in some rare cases, customs authorities may charge handling fees, taxes, or import duties when the parcel passes through customs. Unfortunately, Belle & Bold has no control over these charges, and they must be paid by the person receiving the parcel.

Yes, all our jewelry is made from the highest quality (18K PVD gold plated) 316L stainless steel. This means that they are waterproof, sweatproof, tarnishproof and hypoallergenic. Say goodbye to skin irritation and green stains - say hello to jewelry that will last for years to come, no matter where, when, or how long you wear it!

Our pieces are made from high-quality stainless steel and coated with 18K real gold through a process called PVD (Physical Vapor Deposition). This means you can wear them care-free; hit the gym, take a dip in the pool or lounge on the beach without removing your jewelry. Other materials used, such as pearls, gemstones and shells, may need a little bit more care. Please see our product care page for more information about this.

You can send an email to support@belle-bold.com or fill out our contact form here. We will get back to you within 24 hours on weekdays.